Customer Service Representative

We're looking for a Bilingual Customer Service Representative...

T-CETRA is looking for a successful Customer Service Associate to join a fun team! The successful candidate will have the opportunity to provide technical assistance to T-CETRA merchants and respond to merchant needs in a professional and friendly manner.


Respond to Customer calls and help with issues related to:

  • Activation of SIM cards
  • Complete port-in activations
  • Explaining activation issues, transactions and terms
  • Contact carriers to resolve activation issues or verify activations
  • Develop and maintain a good relationship with merchants, Master Agents and Employees
  • All other duties as assigned.

Minimum Qualifications: 

  • Ability to multi-task and work under pressure
  • Strong technical and computer skills
  • Pleasant attitude; treat customers in a friendly and courteous manner
  • Patient and passionate personality
  • Communication skills
  • Ability to work in a fast-paced environment
  • Associate Degree or equivalent experience


  • Paid Time Off
  • Comprehensive Medical, Vision and Dental
  • Matching 401k up to 4%
  • FMLA and Life Insurance
  • Tuition Reimbursement
  • Wellness Program
  • Employee Growth and Development Reimbursement Program
  • Discounted Rates for Multiple Handsets and Prepaid Wireless Rates
  • Beautiful nearby walking paths and park
  • Fun, value centered work atmosphere
  • Flexible work environment

T-CETRA provides employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity, marital status, age, genetic information, disability, veteran-status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within T-CETRA. To create a safe and positive environment for employees, all applicants must perform a pre-employment drug screen and background check.