- Develop and maintain good relationships with customers, Master Agents and employees.
- Approve port requests
- Monitor email inbox for Activations and from Master Agents and Merchants
- Answer escalated calls from Merchants and Master Agents
- Analyst customer’s needs trouble shoot technical issues and provide appropriate solutions.
- Team management aptitude.
- Assists in meeting team goals
- Monitor live CSR phone calls
- Assist in CSR inquires
- Excellent verbal and written communication skills
- Well organized and task driven
- Strong computer skills and knowledge of Microsoft office programs.
Why Should You Apply
- Paid Time Off
- Comprehensive Medical, Vision and Dental
- Matching 401k up to 4%
- FMLA and Life Insurance
- Tuition Reimbursement
- Wellness Program
- Employee Growth and Development Reimbursement Program
- Discounted Rates for Multiple Handsets and Prepaid Wireless Rates
- Beautiful nearby walking paths and park
- Fun, value centered work atmosphere
- Flexible work environment
T-CETRA provides simple solutions to complex problems in the wireless industry. Our enterprise software solutions run the gamut of Information Technology Services.