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CUSTOMER SERVICE TEAM LEAD

We're looking for a Customer Service Team Lead...

As a successful Customer Service Team Lead you'll have the opportunity to provide technical assistance to T-CETRA merchants and respond to merchant needs in a professional and friendly manner. 
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Responsibilities

  • Develop and maintain good relationships with customers, Master Agents and employees.
  • Approve port requests
  • Monitor email inbox for Activations and from Master Agents and Merchants
  • Answer escalated calls from Merchants and Master Agents
  • Analyst customer’s needs trouble shoot technical issues and provide appropriate solutions.
  • Team management aptitude.
  • Assists in meeting team goals
  • Monitor live CSR phone calls
  • Assist in CSR inquires

Minimum Qualifications

  • Excellent verbal and written communication skills
  • Well organized and task driven
  • Strong computer skills and knowledge of Microsoft office programs.

Why Should You Apply

  • Paid Time Off
  • Comprehensive Medical, Vision and Dental
  • Matching 401k up to 4%
  • FMLA and Life Insurance
  • Tuition Reimbursement
  • Wellness Program
  • Employee Growth and Development Reimbursement Program
  • Discounted Rates for Multiple Handsets and Prepaid Wireless Rates
  • Beautiful nearby walking paths and park
  • Fun, value centered work atmosphere
  • Flexible work environment

T-CETRA provides simple solutions to complex problems in the wireless industry. Our enterprise software solutions run the gamut of Information Technology Services.

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